All reservations must be made by an adult. How can I do it? Through the website: The reservations made through our website are considered as firm reservations, provided that the payment has been made through any of the cards that are accepted in the platform of payment Paypal, or if you have an account in Paypal, once we have received The transfer from your Paypal account. If the payment has been made, the Paypal platform will notify you at the same time, at the same time you will be sent two emails, one of the payment platform (confirming your payment) and another of the Hostel confirming your payment and your reservation. The availability offered by the reservation program is online, so availability or non-availability is in real time. By phone: The data that we will request are the same that you have to enter in the reservation program and in the platform of payment and will proceed in the same way, as much in payment level as of confirmation of the reservation. How can I cancel the reservation? Always in writing (even if you have done it by phone) by sending an email from our website www.hostallalluna.es If your cancellation is 15 days or more in advance of the date of arrival, we do not charge any costs and you will be refunded the full amount you paid to the same card with which you made the payment. If you cancel 14 days or less before the date of arrival we will apply the cost of one night and the rest will be returned to the same card with which you made the payment. If you do not show up at check in on the date indicated, no refund will be made.